Privacy Policy

Effective Date: March 5, 2026

This Privacy Policy describes how Midplane Designs LLC, doing business as Sacramento Garden Trellis (“we,” “us,” “our”) collects, uses, and shares information when you visit our website (the “Site”) or purchase our products.

Contact for privacy questions or requests: info@sacgardentrellis.com

1) Information We Collect

A) Information you provide to us

  • Order information: name, shipping address, billing address, email address, phone number (if provided), items purchased, and order notes (if any).

  • Customer support: information you include when contacting us (for example, emails and any photos you send).

B) Information collected automatically
When you visit the Site, certain information may be collected automatically, such as:

  • IP address, device type, browser type, operating system

  • pages viewed, links clicked, and general usage data

  • approximate location (derived from IP)

Squarespace note: Our Site is hosted on Squarespace. Squarespace may collect site usage data and may use cookies or similar technologies to operate and secure the Site and provide basic analytics and performance information.

2) How We Use Information

We use information to:

  • process, fulfill, and ship orders

  • provide customer support and handle refunds

  • communicate with you about your order (order confirmations, shipping updates, service messages)

  • detect fraud, prevent abuse, and maintain Site security

  • comply with legal and tax obligations

We do not send promotional marketing emails or newsletters at this time.

3) How We Share Information

We share information only as needed to operate our business, including with service providers such as:

  • Squarespace (website hosting and storefront)

  • Payment processing providers (for example, Stripe or Squarespace Payments) to process payments

  • Printie (manufacturing and fulfillment)

  • Shippo (shipping services and label generation)

  • Shipping carriers (for delivery)

  • professional advisors (accounting, legal) as needed

  • government authorities if required to comply with law or legal process

We do not sell your personal information.

4) Affiliate Links

Some pages on our Site may include affiliate links to third-party websites. If you click an affiliate link and make a purchase on a third-party site, we may earn a commission.

We do not receive personal information like your name, email, or payment details from those third parties as part of the affiliate link. However, the third-party site you visit may collect information about you in accordance with its own privacy policy.

5) Cookies and Similar Technologies

The Site may use cookies and similar technologies to:

  • enable core site functionality (shopping cart, checkout, security)

  • help understand basic site performance and usage (including through Squarespace-provided tools)

You can control cookies through your browser settings. Disabling cookies may affect how the Site functions.

6) Data Retention

We keep personal information as long as reasonably necessary to provide services, maintain business records, resolve disputes, enforce agreements, and comply with legal obligations.

7) Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

8) Children’s Privacy

The Site is not directed to children, and we do not knowingly collect personal information from children.

9) California Privacy Rights (CCPA/CPRA)

This section applies to California residents.

A) Categories of personal information collected (past 12 months)
We may collect the following categories:

  • Identifiers: name, email address, IP address, order number

  • Customer records: shipping address, billing address, phone number (if provided)

  • Commercial information: products purchased and purchase history

  • Internet or network activity: basic site usage data (for example, pages viewed)

  • Approximate location data: derived from IP address

B) Purposes for collection
We collect and use this information for the purposes described in Section 2 (including fulfilling orders, providing customer support, security, and legal compliance).

C) Categories of third parties we disclose to
We disclose personal information to service providers and partners described in Section 3 (Squarespace, payment processors, Printie, Shippo, carriers, advisors, and as required by law).

D) Sale or sharing

  • We do not “sell” personal information as that term is defined under California law.

  • We do not “share” personal information for cross-context behavioral advertising.

E) Your rights
Subject to certain exceptions, you may have the right to:

  • Know/Access the personal information we collected, used, or disclosed

  • Delete personal information we collected from you

  • Correct inaccurate personal information

  • Opt out of sale or sharing (not applicable as described above)

  • Limit use and disclosure of sensitive personal information (we do not use sensitive personal information for purposes that would trigger this requirement)

  • Non-discrimination for exercising your rights

F) How to submit a request
Email info@sacgardentrellis.com with the subject line “California Privacy Request” and tell us which right you want to exercise. We will verify your request using information related to your recent interactions or orders. If you use an authorized agent, we may require proof of authorization and verification of your identity.

10) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The Effective Date above reflects the most recent version.

11) Contact Us

For questions, requests, or concerns about this Privacy Policy, contact: info@sacgardentrellis.com